This is the recording of the CVC Home Service Success Summit that was presented in February 2022. The list of presenters included Scott McKain, Tommy Mello, Sheryl Isenhour, Randy Pennington, Brandi Biswell, Al Levi and Jerry Isenhour. Each of these pres
NFI CEUs 1 Elective CSIA CEUs 1 Business This 1-hour course presented by Donovan Blanks and Jerry Isenhour goes over 10 key areas we have discovered exist in the field technicians in the industry, based on our experience working with technicians in the fi
NFI CEUs 1 Elective CSIA CEUs 1 Busines A one hour presentation presented as a keynote address to the 2020 Thermal Imaging Conference. In the chaos that 2020 has delivered to American business and the thought process of ongoing continuous reinvention.
NFI CEUs 2 Elective CSIA CEUs 2 Business Jerry Isenhour presents a sales seminar keyed on two significant characters of the successful salesperson, these are their ability to anticipate the customer's needs and question.
NFI CEUs 1 Elective CSIA CEUs 1 A course about customer communication, so often we face rejection by the customer and also an objection to our findings. This course reviews the processes to prepare for the objection and the right wording to use when the c
NFI CEUs 2 Technical CSIA CEUs 2 Technical Join instructor Bob Wise as he continues with his presentation on the issues that cause gas hearth systems to cause callbacks and problems, this is a recording of the webinar series that Bob presented
NFI CEUs 1 1/2 Technical CSIA 1/2 Technical 1/2 Communication & Liability 1/2 Codes & Standards Tom Urban presents a course on advanced chimney inspection processes and methods. Along with this, Tom shares ideas of the proper documentation methods to move
NFI CEUs 2 elective CSIA CEUs 1 Business 1 Communication & Liability Join Jerry Isenhour & Donovan Blanks as they share ideas for making sales in the "New Normal" that can help you build trust, relationships and build enthused customers for you
NFI CEUs Elective 5 CSIA CEUs Technical 1.5 Codes & Standards .5 Communication 2 Business 1This is an entry level course for new hires for the field or office staff. This will help them to understand the words and terminology they will hear on a daily bas
This is a course presented by Tim Reed that covers the ways to put a digital sales process together to utilize virtual sales presentations and to close sales using virtual processes. This process of sales will likely be a way to move forward after the COV
A collection of 53 micro-courses of under 7 minutes designed to be utilized as a part of the morning meeting process.
A collection of micro-courses for the chimney & venting industry
A collection of 50 5 to 7-minute micro-courses produced to be utilized in the morning meetings to allow training to be a part of the meeting
A collection of 58 Micro-Courses designed to be used as a part of the daily morning meeting for daily training
A collection of 50 Micro-Courses produced for use in daily morning meetings to provide training each day
A collection of 57 Micro-Courses produced to be used as a part of the morning meeting to provide training on a daily basis.
A collection of 57 Micro-Courses designed to be used as a part of the morning meeting process to provide daily training content
A collection of 56 Micro-Courses produced to provide daily training for morning meetings
A collection of 57 Micro-Courses designed to be used as a part of the company morning meeting to give daily training content
NFI CEUs 1 1/4 Technical CSIA CEUs 3/4 Technical 1/2 Codes & Standards Josh Kelley presents a course on decision making in regards the installation of an insert in a factory-built fireplace, he also demonstrates the inhouse digital assistance program
NFI CEUs 2 Elective CSIA CEUs TBD Join Sheryl Isenhour and Lori Broadway as they guide you through the design considerations of outdoor kitchens, fire features, and wood-fired ovens
NFI CEUs 16 Elective CSIA CEUs Technical 7 Codes & Standards 3 Communication & Liability 3 Business 3 This is a in-depth course covering the areas that masonry chimney and masonry materials in the chimney environment often fail. This course will assist th
NFI CEUs 2 Elective CSIA CEUs 1 Communication & Liability 1 Business Join Jerry Isenhour, Josh Kelley, Tim Reed, and Brandi Biswell as we discuss two of the most effective means of digital communication
NFI CEUs 2 Elective CSIA CEUs 1 Technical 1 Codes & Standards Join Jerry Isenhour and Tom Urban as they take you on a journey of chimney lining a relining in the USA
NFI CEUs 2 Elective CSIA CEUs Technical 1 1/2 Codes & Standards 1/4 Health & Safety 1/4 This course will provide the Basic Training for a person to provide the services of dryer vent diagnosis, analysis, and maintenance
NFI CEUs 1 Elective, CSIA CEUs 1/2 Technical 1/2 Codes & Standards This course is a review of the revolution of the smoke chamber for the masonry fireplace smoke chamber and takes you through the changes in codes, standards and building practices in regar
NFI CEUs 2 Elective CSIA CEUs TBD Join Sheryl Isenhour and David Arnold as they discuss the methods of heating an outdoor living area and providing the right lighting for the outdoor living area. The outdoor living area is a part of the consumer desire fo
NFI CEUs 1 Elective CSIA CEUs 1 Communication & Liability This course will provide you an overview of how to set up facilitated training in your company using both classroom and virtual processes. This course will also share the process in use at Lords Ch
NFI CEUs Technical 4 CSIA CEUs Technical 2.75 Codes & Standards .75 Communication .5 This is a course presented by Jerry Isenhour that review the history of the factory built fireplace, the demographics and sales history and provides concepts for the sale
NFI CEUs 1 elective CSIA CEUs 1 Communication This s a course designed to offer the needed guidance required when aftermarket Non-OEM Parts are a consideration for the replacement of parts on a factory built fireplace or venting system.
NFI CEUs 1 1/2 Elective CSIA CEUs 1 1/4 Technical 1/4 Business This course is presented by Peter Hopkins of United Infrared and shares how to use infrared technology in chimney inspections, documentation and construction of a corrective repair path.
NFI CEUs 2 Technical CSIA CEUs 2 Technical A 2-hour presentation by Bob Wise where he reviews common issues and these also cover the venting issues with gas appliances of all types
NFU CEUs 2 Technical CSIA CEUs TBD Join CVC Gas Instructor Bob Wise as he takes you on a journey of the various issues a gas technician will find in their work on gas hearth appliances relating to controls components. This is week 2 of our April / May 202
NFI CEUs 2 Technical CSIA CEUs 2 Technical Another course from the CVC webinar series of April / May 2020 presented by Bob Wise addressing various areas of problems reported by field techs during installation or service calls, many of these will provide
NFI CEUs 2 Technical CSIA CEUs 2 Technical Join CVC gas instructor Bob Wise as he conducts another webinar during our April May 2020 webinar series.
NFI CEUs Technical 2 CSA CEUs Technical 2 Join CVC Instructor in this course conducted in a live stream sharing information on troubleshooting techniques and processes This is our week 3 presentation during our webinar series of April / May 2020
CSIA CEUs Health & Safety 1 This course is about the right way to protect your health on a daily basis through your diet and lifestyle.
NFI CEUs Technical 3 CSIA CEUs Technical 1.5 Codes .5 Communication 1 This course presented by Jerry Isenhour covers common house pressure issues, the causes and how to locate the problem and resolutions for the customer.
NFI CEUs 4 Technical CSIA CEUs 2 Technical 1 Health & Safety 1 Codes & Standards This is a 4-hour course presented by Jerry Isenhour during the April / May CVC Webinar Series, this course covers the issues of pressures in homes. It also covers the diagnos
NFU CEUs 1/2 Elective CSIA CEUs 1/2 This is a 30 minutes training geared to the processes a technician should employ when they are charged with training a new trainee. Simply being a great and skilled technician does not make them a great trainer, they mu
NFI CEUs 6 Elective CSIA CEUs 2 Communication & Liability 4 Business Join Brandi Biswell, Sheryl Isenhour & Jerry Isenhour in this course that was recorded during a CVC Livestream Presentation. Cover the various skills and the challenges
In today's world, building a process and method for training your team members in-house is the smart move. This course provides you the steps to make this process where it is workable and can be accomplished. CSIA CEUs 1 Business NFI 1 Elective
NFI CEUs 1 Elective CSIA CEUs 1 Communication & Liability This course is to provide guidance on how to do a proper presentation to a group such as real estate professionals or others when you have an opportunity to provide this. Being able to speak effect
NFI CEUs 1 1/2 CSIA CEUs 1/4 Communication & Liability 1 1/4 How to Double your Sales without Selling. Your sweeps will learn 3 easy tools to double their sales – without selling! Fun, educational, and effective! You will be surprised at the course and t
NFI CEUs Elective 1 CSIA CEUs Communication .25 Business .75 This is a course for managers and provides the ways to pinpoint where fumbles are occurring in the workflow and how to set a process to eliminate these resulting in less waste and callbacks.
NFI CEUs 1 Elective CSIA CEUs 1 Business, This course is designed to provide a process and procedure for the process of taking a newly hired recruit and moving them to the position of a Skilled Technician in the company.
NFI CEUs 1 Elective CSIA CEUs 1 Business, this covers methods of promotion, marketing, service and sales of grills & BBQs in order to take the grill & BBQ sales to a new level. Great for both the experienced sales person and also for the person just star
NFI CEUs Elective 1 CSIA CEUs Communication .5 Business .5 A course presented by Jerry Isenhour reviewing the processes for a successful daily morning meeting. This is a course for managers and meeting presenters.
NFI CEUs 1 1/2 Elective CSIA CEUs 1 1/2 Business Join Brandi Biswell as she presents the process of the identification of that #1 one drain on your profits called Waste, left unchecked it can result in a high percentage of your profit being diverted into
NFI CEUs 1 Elective CSIA CEUs 1 Business Ken Walls the Guru of Livestreming share the whys and hows to do Livestream broadcasting to market your business, learn more about his in-depth course at https://www.growliveacademy.com/
NFI CEUs 2 Elective CSIA CEUs 2 Business Join instructor Tim Reed as he shares with you methods to raise your sales by increasing the clarity in your message and eliminate the noise that often creates the circumstances that result in lost sales
NFI CEUs 6 Technical CSIA CEUs 4 Technical 1 Codes & Standards 1 Communication & Liability This is the presentation that has been designed and presented by Bob Wise, this presentation involves a question and answer section that involved a lived audience.
NFI CEUs 1 1/2 Technical CSIA 1 1/2 Codes & Standards This course gives an overview of the requirements of the NFPA 211 and the levels of inspections, with an emphasis on Level 2 inspections. Highly informative in a compact presentation
CSIA CEUs 1 Business NFI TBD A Sales Course presented by Donovan Blanks that provides an introduction to value selling and the principles to building long term relationships
NFI CEUs 2 Elective CSIA CEUs 1 Business 1 Communication & Liability Join Brandi Biswell, Sheryl Isenhour & Jerry Isenhour as we conduct a virtual roundtable panel discussion that review the common office issues and provides input to assist
NFI CEUs 2 Elective CSIA CEUs 1 Technical & 1 Business Join Sheryl Isenhour and Dave Sutton as they review the construction process for outdoor living products such as outdoor kitchens, outdoor fireplaces, outdoor firepits, and pizza ovens.
NFI CEUs 2 Elective CSIA 1/2 Technical 1/2 Business 1 1/2 Join Sheryl Isenhour as she explains the outdoor living market with design, display and sales techniques This was recorded live during out open webinars of April / May 2020
This is the dealer sales training produced by IBD Outdoor Roos, review this for all types of ideas for the design of outdoor living areas including kitchens, fire pits, fireplaces, pizza ovens, and many more outdoor living features.
NFI CEUs Elective 3 CSIA CEUs Communication 3 This is a course presented by Jerry Isenhour that covers the field and office processes for collection and use of photos, this course is designed by any member of the team to derive a higher understanding of t
NFI CEUs 7136 CSIA CEUs 1/2 Technical, 1/2 Codes & Standards, Health & Safety 1/4, Business 1/4 Jasper Drengler shares with you the basics of prefab changeouts
NFI CEUs Elective 1 CSIA Communication .5 Business .5 This is a course that will assist any member of the team in the development of their problem-solving skills, presented by Jerry Isenhour with an intent of honing the problem-solving skills of any membe
NFI CEUs 1 Elective CSIA CEUs 1 Communication & Liability Join Jimbo Marshall and Jerry Isenhour as they discuss the proper steps to set up your video presentation for marketing via social media, website and other media.
NFI CEUs Elective 1 CSIA CEUs Communication 1 This is a course taught by Ken Warren and Jerry Isenhour that review processes to qualify the customer as to their needs, helping to anyone from showroom to the field who needs to increase their sales communic
NFI CEUs 2 safety health liability CSIA CEUs 1 Health & Safety 1 Business Join Brandi Biswell, Sheryl Isenhour and Jerry Isenhour as we share tips and procedures about reacclimating to the office after the COVID 19 crisis of 2020, this is a course present
NFI CEUs 3 Health & Safety CSIA CEUs 3 Health & Safety
NFI CEUs 4 Health & Safety CSIA CEUs 4 Health & Safety This is a 4 hour review of the various safety and health issues that a technician will encounter in their daily work. This will cover preparing for job sites, traveling to and from sites and while o
NFI CEUs 1 Elective CSIA CEUs 1 Business Being successful in sales will require the salesperson to be an expert in building a relationship with the customer. This course explores the tactics to build a Successful Relationship
NFI CEUs .75 Elective CSIA CEUs 1/2 Communication & Liability .25 Business Donovan Blanks shares why Higher Revenues and Customer Retention requires a team effort. A Sales Drip System provides a process to provide the additional value
NFI CEUs 2 Elective CSIA CEUs 2 Business Join Tim Reed as he details how to be a sales leader through the development of tracking, measuring and implementation of the follow-up process. Sales require a person who has the hunger to go the extra step to rea
NFI CEUs 6 Elective CSIA CEUs 6 Business This is a recording of a Livestream class presented by Jerry Isenhour that provides methods of sales success including communication methods that work to build trust and a relationship. Solid and proven concepts.
NFI CEUs 1/2 Elective CSIA CEUS 1/2 Business The COVID-19 Virus has changed the way that we do business and it will continue into the future. This course reviews new communication processes for today and moving forward as our world undergoes rapid change.
NFI CEUs Elective 2 CSIA CEUs Business 2 This is a course taught by Jerry Isenhour & Sheryl Isenhour that covers how a SWOT analysis is done and the type of results that can be obtained.
NFI CEUs 1 Elective 1 CSIA CEUs 1 Technical This is a course presented by Jerry Isenhour and Ken Robinson that covers the 21st century wood burning fireplace and smoke chamber advancements =over the past 40 years. This course will provide great insight
NFI CEUs 1.25 elective CSIA CEUs 1.25 Business / Elective This is a documentary and history lesson of the chimney sweep industry in America dating to the days of climbing boys and registered master sweeps in America. But more importantly is the way that t
NFI CEUs 1 Elective CSIA CEUs 1 Technical Join Tom Urban and he presents a course on understanding the imagery that is found from the use of digital chimney inspection equipment
CSIA CEUs Technical 2 NFI CEUs TBD Join veteran gas instructor Bob Wise as reviews and provides guidance for the 6 leading issues that plague gas techs and installers. This class was recorded live with a virtual audience and questions & answers
NFI CEUs 3 Elective CSIA CEUs 3 Business This course is designed to share the process of how to build the following of loyal customers. Jeffrey Gitomer wrote a book entitled A Satisfied Customer Is Worthless, But The Loyal Customer Is Priceless, this prog
NFI CEUs Elective 1/2 CSIA 1/2 Business CEUs Jasper Drengler shares with you why there are no excuses for reaching your personal and business goals and dreams
NFI CEUs 2 Elective CSIA CEUs 1 Business 1 Communication & Liability This is a course presented by Jerry Isenhour and shares the methods of the Virtual Assessment / Virtual Estimate from both the office process and the field process.
NFI CEUs TBD CSIA CEUs 2 Communication & Liability This is a course designed to assist trainers and managers to assembled training for their team members, presentation styles, and how to build the proper content for effective training.
This course covers the processes and procedures to turn a service call, an inspection or a field assessment into a sale
NFI CEUs 1 Elective CSIA CEUs 3/4 Communication & liability 1/4 Business Sheryl Isenhour explains the process of how to communicate more effectively with customers and others by understanding the patterns their DIS profile will reveal to you. Knowing the
CSIA CEUs 1 Business NFI CEUs TBDThis course provides an overview of how to implement Virtual Quality Control of Sales Presentations with customers by technicians in the field, sales staff in the showroom and Customer Service Representatives on the phone.
NFU CEUs 1 elective CSIA CEUs 1 CEU business Often we look at our sales numbers, and out gross income and we see great results, but then when we look at profit, we ask ourselves, Where Did The Money Go? This course covers where much of the profit dollars
NFU CEU 1 1/2 elective CSIA CEU 1 1/2 business This is a management level course that offers a solution to the issue of proper ordering of materials and parts and how to have the materials, appliances, and parts on hand when they are required. This course
NFI CEUs 2 Technical CSIA CEUs 1 Technical 1 codes & Stand This is a class that explains the reasons why clay flue tiles crack from a high heat incident and could be a chimney fire, but could be simply from starting with a cold chimney
NFI CEUs 1 1/2 Technical CSIA CEUs 1 1/2 Technical What is the main purpose of a flue liner? Surprisingly, most sweeps do not know or understand. This course puts all those floating ideas in your head about flue liners and puts it all together while ans
NFI CEUs 2 Elective CSIA CEUs 1 Business 1 Communication & Liability Join Tim Reed as e presents on the ways to prepare and launch your market strategy, this is one of the live course presented during the April / May 2020 CVC Live webinar series
NFI CEUs 1 Elective CSIQA CEUs 1/2 Business 1/2 communication & Liability This course s designed to give team leaders the methods to utilize an online curriculum for training both new and experienced members of their team.
NFI CEUs 16 CSIA CEUs This is a course that prepares a new hire to work towards ad build his basic skills as a chimney service technician, it is also a course that can be helpful for a CSR in the
NFI CEUs Technical 12 CSIA CEUs Technical 6 Codes 2.5 Communication 1 Business 2.5 This course is taught by Jerry Isenhour and is an in-depth look at the various ways that masonry chimneys suffer failure from a variety of causes ranging from thermal event
NFI CEUs 5 Technical CSIA CEUs 3 Communication & Liability 2 Codes & Standards. This is a 6-hour course presented by Jerry Isenhour and Tom Urban. This course is designed to provide insight into the challenges of doing chimney inspections in the real worl
NFI CEUs Technical 1 CSIA CEUs Technical 1 This is a course presented by Jerry Isenhour that covers the history of chimney relining and why we reline chimneys, the service is reviewed from the aspect of safety, but also from the need for relining from the
NFI CEU 1 1/2 Technical CSIA CEUs 1 1/2 Technical This course take you through al the steps of an Annual Gas Service For A Direct Vent Appliance, the instructor is Bob Wise.
NFI CEUs Elective 4 CSIA CEUs Technical 3.75 Codes & Stands .25 This is a course that covers the basics of natural and LP gas as used in the fireplace and hearth industry. This is a class that can assist a chimney sweep technician in the identification of
NFI CEUs Technical 12 CSIA CEUs Technical 6 Codes & Standards 3 Health & Safety 2 Communication 1 This course is a 16 hour course that is presented by Bob Wise, this is an expanded class to prepare a student for the NFIA Gas Certification testing.
NFI CEUs 1 1/2 Elective CSIA CEUs 1 1/2 Communication & Liability One of the major objectives and challenges that face the owner or a blue-collar service business is how do you move a raw recruit to the position of a skilled and qualified member of the te
NFI CEUs .75 Communication & Liability CSIA CEUs 3/4 The how, the when, and why to fire a customer in a diplomatic manner and business-like manner. It's a sensitive subject and we don't like to talk about it. In this course, you will learn to script to
NFI CEUs Elective 1 CSIA CEUs Communication .25 Business .75 This course is taught by Jerry Isenhour and review the 8 step process of the SOP writing process. A review of the book Standardizing Standard Operating Procedures by Jerry Isenhour will assist y
NFI CEUs 1 elective CSIA CEUs 1 Business This course is presented by Brandi Biswell, Jerry Isenhour & Sheryl Isenhour and provides a process for the first day at work for a new hire in your company. The success of the new hire will depend on hiring the ri
CSIA CEUs Communication and ability .75 Business .75 NFI CEUs 1.5 elective This is a course presented by Brandi Biswell, Erin Marcus, Jerry Isenhour and Sheryl Isenhour on the CVC 12 Step process for Hiring, Onboarding, Assessment and training of new hire
NFI CEUs 1 1/2 Elective CSIA CEUs 1 1/4 Business 1/4 CommunicationThis course is ideal for anyone wishing to hire their first office employee, expand their office staff, or just take their office to the next level. We will start with basics of composing a
Let Tim Reed share with you onboarding processes that can assist you in bringing new members up to speed rapidly after they join your team. NFI CEUs 1.25 Elective CSIA CEUs Business 1
CSIA CEUs 2 Communication & Liability NFI 2 Elective This course reviews methods of successful telephone skills and communication for handling inbound calls to your office for products and services, useful for both the service and the retail provider.
NFI CEUs 1 Elective CSIA CEUs 1 Communication / This course is taught by Ken Warren & Jerry Isenhour, it provides a process for communication with clients that will develop a skill for the anticipation of the customer questions and needs and address these
Join Taylor Hill and Jerry Isenhour as they go over the information in the book they co-wrote along with Carter Harkins for tips and tools to market your blue collar business from start-up to success.
NFI CEUs Elective 1.5 CSIA CEUs Communication 1.5 This is a sales class to assist with the use of the right words to use in the customer communication that will assist in the closing of the sale.
NFI CEUs `1 1/2 Elective CSIA 1 1/2 Technical This is a 90 minute course presented by Stuart Karanovich about how enters into masonry materials and the ways the issue is prevented and resolved.
